I’d like to preface that I rarely give bad reviews or get irate in public. However, I think this needs to be said to anyone who is interested in dining at Astoria Seafood.
The main take away from this review is this: “don’t ever assume anything“.
This is Part 2 of my two-part review of Astoria Seafood. Click here to read Part 1: Main course – restaurant review.
It took me some time to post my review of Astoria Seafood because I wanted to ensure it is as rational and truthful as it can be. I also took the time to think through the experience to extract anything constructive I can learn from it.
This post goes into a more constructive, “what can I and Astoria Seafood learn from this experience” route.
Lessons for me and Astoria Seafood
What I should do next time
When I try a new restaurant that has a different concept from the traditional ones, I usually ask the staff how it works and what I should expect. Unfortunately, this time I only chose to follow what the Yelp reviews and tips said about the restaurant. Next time, I will do both. This will minimize any headache and frustration on my part.
What Astoria Seafood could do next time
I strongly believe the staff needs to evaluate their service system. Perhaps something like this:
- Hostess greets you as you enter. This doesn’t even have to be so formal, they can give a shout to the people coming in i.e. say “who hasn’t picked and paid for their seafood?”. This step can thin out the herd from first timers to regulars. Hostess can tell the regulars to do their thing and first timers can get a quick 101 of how it works.
- After paying, cashier gives customers copy of their order receipt, directs them to go back to the hostess who will find a table for them and tells them to keep their receipt until they are seated.
- Hostess tells clients to keep receipt on table to show what they paid for so the waitress in charge of table can use it as reference.
These steps minimizes any headaches especially if you need to sit people, community style, during busy hours. It also gives first timers who don’t think to ask how it works or don’t read restaurant reviews a fighting chance. Being in the service industry, a restaurant’s responsibility is to educate and create good experiences for people.
Lastly, avoid this at all cost: tell or imply to the customer it’s their fault for not saying anything if they felt there was an issue. You will get customers that are from different spectrums of personality, do not fault them for that because it’s your job to accommodate accordingly. You are after all in the customer service industry. Bottomline, the phrase “don’t ever assume anything” plays a big role here.